Returns
At Transit Auto, every return is free. We believe in simplicity and want every customer to shop with peace of mind.
Return Criteria
Product returns are eligible for a refund within 60 days of receiving your order.
In order to return an item, you must ensure that your product meets all the following criteria:
- It was purchased from Transit Auto
- It was received less than 60 days ago
- It is in a new and unused condition
- It must still have the original bags and/or packaging
- It must have been shipped to Canada
Return Procedure
To make a return:
1. Fill out the information
Proceed to this return page and complete the short form.
2. Ship your packages
Bring your package to the courier indicated on the return label. You can find the closest drop-off location on the courier website.
3. Return processing
Your return will be inspected and processed by our team within five (5) business days of receipt.
Processing & Refund
We process returns Monday through Friday - excluding holidays. The return process and inspection can take up to seven (7) business days. After inspection, your refund will be issued.
Refunds to credit cards, Shop Pay, Apple Pay or PayPal can take up to seven (7) business days to appear on your bank statement.
Most customers see their refund within 2-3 business days from receipt, but refund can take up to 14 business days to show up on your bank statement.
Exchanges
We do not offer exchanges. If you need to exchange a product, please proceed with a return and place a new order.
We suggest placing your new order as soon as possible to ensure the item is in stock. Meanwhile, you can go ahead and start the return process for your original purchase.
Non-Returnable Products
To qualify for a refund, all returned items must be received in 100% resaleable condition. We cannot accept returns for items that meet any of the following criteria:
- Have been installed or mounted on a vehicle
- Show signs of use, dirt, grease, or unusual odors
- Missing their original, unaltered packaging or protective bags
- Missing any of the included hardware, accessories, or instructions
- Items marked as Final Sale
Please note : Transit Auto reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.
Received Damaged, Defective, or Incorrect Products
If you received a defective, or incorrect product please contact our Customer Service within 7 days of receipt.
Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate a full refund or replacement.
Returning products purchased with your Gift Card
If you return a product purchased with your Gift Card balance, our system will automatically generate a new card or reload the existing one. If you purchased a product by combining your Gift Card balance with another payment method, we will refund you through those same payment methods.
Refund Priority:
If you are proceeding with a partial return in an order in which you have multiple methods of payment (Credit card, your Gift Card balance, store credit ...), the refund priority is the following: We prioritize the refund to your credit card, followed by a refund of your Gift Card balance.
Final Sale Items
Final sale items are not returnable.
