Replacement Parts and Kits
How do I know if a replacements part or kit will fit my vehicle?
To verify if a replacement part or kit will fit your vehicle, select your vehicle details in the Fitment Module at the top of the page.
- Fitment Indicator: The module will confirm whether the part fits and specify the required position (e.g., front or rear).
- Fitment Notes: Be sure to review any notes displayed alongside the result for additional requirements or vehicle specifications.
- Compatibility Table: You can also cross-reference your vehicle with the compatibility table located on the product description page and shown in the second product image.
If your vehicle is not confirmed by the module or in the compatibility table, the part will not fit.
Important Notes:
Always verify that the complete Year, Make, Model, Submodel, and Position match your vehicle exact specifications.
If you are unsure, we recommend consulting a certified mechanic.
Our support team has access to the same fitment information shown on the website and cannot provide mechanical advice. Certain vehicle details—such as Sport Packages or Premium Brakes—may require verification through your dealership using your VIN.
How does the fitment module work?
1. Enter Your Vehicle Details: Select your vehicle’s Year, Make, Model, Submodel, and Engine, then click Add Vehicle.
2. Saved Searches: Your vehicle selection will be saved to automatically pre-filter search results as you browse.
3. Visual Indicators:
- Green Checkmark: Confirms the part or kit fits your vehicle for the specified position.
- Red 'X': Indicates the part or kit is not compatible with your vehicle.
- Fitment Notes: Highlights specific details you need to check before purchasing.
4. Update or Clear: You can update or remove your saved vehicle at any time to refresh your search results.
The replacement part or kit I purchased does not fit my vehicle, what should I do?
If your part does not fit, please follow these troubleshooting steps:
- Verify the Part & Packaging:
Compare the physical part received and the part number on the packaging against the image and part number listed on the product page.
If the product or part number does not match: Please submit contact our customer support for an express replacement. - Double-Check Position & VIN:
Confirm the installation position (e.g., some brake rotors fit the front on one model, but the rear on another).
Verify your vehicle details against your VIN and check the product compatibility table. - Contact Support or Request a Return:
If your vehicle is listed in the compatibility table, contact our customer support with your order number, part number, and vehicle details.
If your vehicle is not listed in the compatibility table, open a return request.
Can I return only some parts of my kit?
Yes, partial returns are accepted.
- Go to the Return Request Form.
- In the comments section, specify the exact product numbers you wish to return.
- We will process a refund for the returned components once received.
(Note: You may also return the entire kit if you prefer.)
Shipping
All about Shipping
Standard shipping to Canadian provinces is offered free of charge within Canada. There is a shipping fee for Northern Territories.
The expected delivery date is indicated at the checkout before you complete your purchase. This expected delivery date is an estimation and not a guarantee. Delays due to carrier operation misses or weather can happen.
Once you complete your purchase, you can find all the information about your order in your account, including the tracking number(s) when available.
If you do not have an account, you can access this information with the same email address you used to place the order.
You will receive a confirmation email with your tracking number as soon as your order is ready to leave our warehouse. It can take up to 24h for the tracking number to be activated to follow your order. If an order is placed on the weekend the first carrier scan will happens the next operating business day, usually Monday.
Please note that, once an order has been placed, we are unable to modify or cancel it.
Is the expected delivery date a guarantee?
The expected delivery date is an estimation given by our carrier and not a guarantee.
How to modify or cancel my order?
Our systems are fully automated. Once an order has been placed, we are unable to modify or cancel it.
How to change my delivery address?
To comply with laws we are unable to change delivery address under any circonstances. If you wish to change your delivery address or request a pickup point location hold, you might contact the carrier, identify yourself and make the request.
Is there any additional fees to remote location?
Shipping to most remote location is free. If there are any additional fees they will be shown at checkout.
Shipping fees to Northern Terriotories is shown at checkout.
Can my order arrives before the expected delivery date?
Yes, due to carrier constant route optimization and additional last mile drivers, some orders arrives before the expected delivery date.
My order delivery is late
We apologize that you did not receive your order within the expected delivery time frame. The expected delivery date is an estimation given by our carriers and not a guarantee.
Unfortuantely, Transit Auto is not responsible for delays caused by circumstances beyond our control, such as carrier operation misses, exceptional weather conditions, postal strikes, or credit checks.
I did not receive my order
If your package is marked as delivered but you have not received anything, please first validate the shipping address on your order for any mistake or mismatch.
If the shipping address is correct, check your mailbox or parcel locker, ask your neighbors or anyone in your household who may have received the package on your behalf, and check any safe locations where the carrier may have left the package.
After checking, if you still cannot find anything, we will open an investigation with the carrier. An investigation can take between 5 and 10 business days. A report to local authorities might be required to complete the investigation.
Order returned to our warehouse
If your order is returned to our warehouse by the carrier, a refund will be triggered.
Please allow 1 to 2 weeks for the refund to be processed.
US & International Shipping
We do not ship to addresses outside of Canada.
Price Matching
What is your price match policy?
Due to the level of service and customer support we provide, we do not offer any price match.
Returns
Return Procedure
Transit offers free self-serve returns.
To initiate a return, simple open a return request with your order number and shipping postal code.
Answer the required questions, print the return label and deposit your return to the nearest deposit location.
To learn more about the process, visit our return page.
How long do you accept return?
We accept return within 60 days of receiving the order.
What are the return criteria?
In order to return an item, you must ensure that your product meets all the following criteria:
- It was purchased from Transit Auto
- It was received less than 60 days ago
- It is in a new and unused condition
- It must still have the original bags and/or packaging
- It must have been shipped to Canada
Can I make an exchange?
We can't process exchange.
If you want to exchange a product you purchased, simply return the original product for refund and place a new order.
What are the non-returnable products?
To qualify for a refund, all returned items must be received in 100% resaleable condition. We cannot accept returns for items that meet any of the following criteria:
- Have been installed or mounted on a vehicle
- Show signs of use, dirt, grease, or unusual odors
- Missing their original, unaltered packaging or protective bags
- Missing any of the included hardware, accessories, or instructions
- Items marked as Final Sale
Are final sale items returnable?
No, final sale items are not returnable.
Refund Delays
Your order will be refunded within seven (7) working days of receipt and inspection at our warehouse.
Refunds can then take up to seven (7) business days to appear on your bank statement, for a total of fourteen (14) business days.
The Gift Card balance will be replenished if part of the balance was used during the purchase.
Received Damaged, Defective or Incorrect Products
If you received a defective, or incorrect product please contact our Customer Service within 7 days of receipt.
Arrangements will be made to return the damaged, defective or incorrect product free of charge, and we will allocate a full refund or replacement.
Order Processing
Why was my order cancelled?
Our system cancels orders automatically if billing information doesn't match our verification process.
If you have any questions about a cancelled order, please contact our Customer Support team.
How do I cancel my order?
Once an order has been placed we are unable to modify or cancel it.
What if the item I ordered is not available?
If an item you ordered is unavailable, it will be refunded to your original method of payment (may take up to 7 business days).
You will receive an email with complete refund information.
Do you charge sales taxes?
Yes, sales taxes may apply to your order on both the product and shipping. Taxes depend on delivery destination.
For more information visit our sales tax page.
Stores
Do you have a physical stores?
We do not have physical stores. But Transit products are available at retail stores across Canada.
To view all the locations, visit Transit dealer locator.
Where can I purchase your products in store?
Transit products are available at over 1,500 retail stores across Canada.
This includes some Parts City, Bumper to Bumper, BestBuy, NAPA, Car Quest and Part Sources across the country.
Most parts store have access to our parts, do not hesitate to ask.
To view all the locations, visit Transit dealer locator.
The closest parts store to me does not carry Transit products, what can I do?
If your preferred local parts store does not carry Transit products, do not hesitate to ask them to open an account.
Warranty
What is Transit Auto warranty policy?
All Transit products sold on our website come with a standard 1-year (12 months) limited warranty. For full coverage details and terms, please visit our Warranty Policy page.
Products manufactured or distributed by third parties are covered under their respective manufacturer warranties. Please contact the manufacturer directly for support and claim details.
How do I make a warranty claim?
If you suspect your part has a manufacturing defect, please contact our customer support to request a Warranty Claim Form.
Once submitted, our Quality Assurance team will review your claim and our customer support team follow up with a resolution within 7 business days.
How do I expedite my warranty claim process?
To expedite processing of your warranty claim, please include your complete vehicle information, VIN, clear photos or videos of the defect and any additional information that our Quality Assurance team might need to know.
This help avoid back and forth on information request and reach a solution more quickly.
Contact Us
By email
How to Reach Us
Email our customer support team anytime at [email protected].
Response Time
We process inquiries in the order they are received and aim to respond within 24 hours on business days.
To Help Us Assist You Faster
To avoid delay and ensure 100% fitment accuracy, please include the following details in your message:
- Your Order Number (if applicable)
- Vehicle Details (Year, Make, Model, Sub-model, Engine Size, or VIN)
- Clear photos or videos of the part, damage, or defect
By phone
Customer Support Line
Call us toll-free at 1-877-222-8612.
Hours of Operation
- Monday – Friday: 9:00 AM – 5:00 PM (EST)
- Saturday & Sunday: Closed
Note: Our agents do not have access to more information or products than listed on the website. They also do not have access to additional order delivery details.
For fitment verification, pictures and specific vehicle details (such as your VIN) are usually required. Contacting us by email allows us to review your vehicle information directly, leading to faster resolution and preventing order errors.
Promotion
Receive up to 10% off your first order
Signup for our newsletter and save up to 10% of your first order on a selection of brands.
Valid on items at regular price only. Valid for a limited time only after sign up. Cannot be combined with any other discount code and/or promotion. Limited to one use per customer.
Where do I enter my discount code?
You can enter your promotional code at checkout in the discount code section.
Please note that if the code appears invalid or applies a discount equivalent to $0, your code may not meet certain conditions.
Why doesn't my discount code work?
You can only apply one (1) discount code per order.
First, check the expiration date of the code to make sure it is still valid.
Second, please check that the promotional code is applicable to the products in your cart. It could also be that your code does not meet the minimum requirement at check out.
Third, it could be you have accidentally omitted some necessary information.
