Privacy Policy
Last updated: July 2026
TransitAuto.ca is operated by Les Pièces d’Auto Transit Inc., doing business as Transit Auto.
This Privacy Policy explains how Transit Auto collects, uses, discloses, stores, and protects personal information when you visit our website, shop online, create an account, contact us, subscribe to communications, or otherwise interact with us.
Transit Auto is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s privacy legislation, including the Act respecting the protection of personal information in the private sector, as amended by Law 25.
1. Our responsibility
Transit Auto is responsible for the personal information under its control. As part of this responsibility, we take reasonable steps to ensure that personal information is as accurate, complete, and up-to-date as necessary for the purposes for which it is used.
We have appointed a Privacy Officer, also referred to as the person responsible for the protection of personal information, to oversee our privacy practices, respond to privacy-related requests, and help ensure that personal information is handled in accordance with applicable privacy laws.
Transit Auto maintains governance policies and practices regarding the protection of personal information. These practices include rules for the collection, use, storage, retention, destruction, and protection of personal information, define internal roles and responsibilities, and provide a process for responding to privacy questions, requests, and complaints.
You can contact our Privacy Officer using the contact information provided in the Contact us section below.
2. Personal information we collect
We collect only the personal information reasonably necessary for the purposes described in this Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
|
Situation |
Personal information we may collect |
|
Orders, returns, refunds, warranties, or customer service support |
Name, billing and shipping address, email address, phone number, order details, return, refund, warranty, claim, or customer service information, product-fitment or vehicle information you provide to help us identify compatible parts, and payment-related information needed to process your transaction. |
|
Customer account |
Name, email address, phone number, billing and shipping address, login credentials, order history, and saved preferences. |
|
Marketing communications |
Email address, name if provided, language preference, communication preferences, and purchase, browsing, or product-interest information used to personalize communications, where permitted by law and based on your consent where required. |
|
Website visits |
IP address, browser and device information, pages viewed, referring website or traffic source, website search terms, interactions with website features, approximate location derived from technical information, and cookie and consent preferences. |
|
Reviews, comments, or feedback |
Information you choose to provide in a product review, testimonial, comment, or other feedback. |
Payment information is processed through secure payment service providers. Transit Auto does not intend to store complete credit card numbers on its own systems.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us.
For more information about cookies and similar technologies, see our Cookie Policy.
We may publish reviews or testimonials only where permitted by law and with consent where required.
3. How we use personal information
Transit Auto may use personal information for the following purposes:
|
Purpose |
Examples |
|
Provide products and services |
Process, fulfill, ship, and deliver orders; process returns, refunds, warranties, claims, and customer service requests. |
|
Manage customer accounts |
Create, manage, and secure customer accounts. |
|
Customer communication |
Communicate with you about orders, support requests, account activity, service updates, or other transactional matters. |
|
Product support and fitment |
Help customers find compatible automotive parts. |
|
Marketing and personalization |
Send marketing emails, promotions, or product recommendations where permitted by law and with consent where required; personalize website content, product search, product recommendations, and communications. |
|
Website improvement |
Improve website performance, navigation, product pages, customer experience, and analyze website traffic and usage. |
|
Security and fraud prevention |
Detect, prevent, and investigate fraud, security incidents, technical issues, or misuse of our website. |
|
Legal and business obligations |
Comply with legal, tax, accounting, regulatory, and business obligations. |
|
Protection of rights and safety |
Protect the rights, property, and safety of Transit Auto, our customers, and others. |
We do not collect, use, or disclose personal information for purposes other than those identified in this Policy, unless we obtain your consent or are permitted or required by law.
4. Consent
We collect, use, and disclose personal information with your consent, except where the law allows or requires otherwise.
Your consent may be express or implied, depending on the sensitivity of the information and the context. For example, when you place an order, we rely on your consent to use the information needed to process, ship, and support that order.
When personal information is considered sensitive, consent must be given expressly. The sensitivity of personal information is assessed based on factors such as its nature, the context in which it is used, and the reasonable expectations of the person concerned.
For non-essential cookies, analytics, advertising, personalization, profiling, and similar technologies, we request and manage consent through our cookie banner and preference panel.
You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services, such as personalized recommendations, marketing communications, account features, or some website functionality.
To manage cookie consent, use Cookie Preferences.
To unsubscribe from marketing emails, use the unsubscribe link in our emails or contact us.
5. Cookies and similar technologies
Transit Auto uses cookies and similar technologies for essential website functions, analytics, personalization, advertising, and customer experience improvements.
Non-essential cookies are not intended to be activated unless you provide consent through our cookie banner or preference panel.
For more information, please see our Cookie Policy.
6. Service providers and third parties
Transit Auto uses service providers to operate our website, process orders, provide services, improve customer experience, and support our business.
These providers may process personal information only as needed to provide services to us or as otherwise permitted by law.
Transit Auto does not sell or rent customer personal information.
When we use service providers, we take reasonable steps to require that they protect personal information and use it only for authorized purposes.
7. Personalization, recommendations, profiling, and automated processing
Transit Auto may use certain technologies to personalize your shopping experience. This may include using browsing activity, search activity, purchase history, product interests, or email interactions to recommend products, improve search results, tailor communications, or improve website content.
This may involve profiling, meaning the use of personal information to evaluate certain preferences, interests, or behavior.
Where required by law, these technologies are activated only with your consent.
You can limit or deactivate certain personalization and marketing activities by:
- Rejecting or disabling non-essential cookies through Cookie Preferences
- Unsubscribing from marketing emails
- Contacting our Privacy Officer
Transit Auto does not intend to make decisions about your legal rights or eligibility for services based solely on automated processing.
If a decision affecting you is based exclusively on automated processing of your personal information, you have the right to be informed of the personal information used to make that decision and to submit observations to a member of our team who is in a position to review the decision.
8. When we share personal information
Transit Auto may share personal information only as reasonably necessary for the purposes described in this Policy.
|
Category of recipient |
Purpose |
|
Ecommerce platform providers |
To operate the online store, customer accounts, cart, checkout, and related ecommerce functions. |
|
Payment processors and financial institutions |
To process payments, refunds, and payment-related security checks. |
|
Shipping and delivery providers |
To ship, deliver, track, and support orders. |
|
Customer support providers |
To respond to support requests, returns, refunds, warranties, claims, and other customer service needs. |
|
Marketing and communication providers |
To send marketing communications where permitted and manage communication preferences. |
|
Analytics, website experience, search, and personalization providers |
To understand website performance, improve navigation, support product discovery, and personalize the shopping experience where permitted. |
|
Fraud-prevention, security, and technical providers |
To protect our website, customers, systems, and transactions. |
|
Hosting, infrastructure, and technical service providers |
To host, operate, maintain, and secure our website and related systems. |
|
Professional advisors |
To receive legal, accounting, insurance, compliance, or business advice. |
|
Government, regulatory, law enforcement, or other authorities |
Where required or permitted by law. |
|
Buyer, successor, or transaction-related party |
In connection with a business transaction, such as a merger, sale, restructuring, or transfer of assets, where permitted by law. |
We limit the information shared to what is reasonably necessary for the relevant purpose.
9. Storage and transfers outside Québec or Canada
Transit Auto is based in Québec, Canada.
Some personal information may be stored or processed outside Québec or outside Canada by our service providers. When personal information is transferred or made accessible outside Québec or Canada, it may be subject to the laws of that jurisdiction.
Where required by Québec law, Transit Auto conducts a privacy risk assessment before communicating personal information outside Québec. Where the assessment determines that the information would receive adequate protection, the transfer is governed by a written agreement that takes into account the results of the assessment and includes appropriate safeguards.
10. How we protect personal information
Transit Auto uses reasonable physical, administrative, and technical safeguards appropriate to the sensitivity of the personal information we handle.
These safeguards may include:
- Secure ecommerce checkout and encrypted transmission
- Access controls
- Password-protected systems
- Limited access to personal information based on business need
- Service provider due diligence
- Fraud prevention and security monitoring
- Internal procedures for handling privacy requests and incidents
No method of transmission or storage is completely secure. If a confidentiality incident involving personal information occurs, Transit Auto will take reasonable steps to reduce the risk of harm and will notify affected individuals and the relevant authority where required by law.
11. How long we keep personal information
Transit Auto keeps personal information only as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by law.
Retention periods may vary depending on the type of information and the purpose for which it is used, including:
- Order fulfillment
- Customer support
- Returns, warranties, and claims
- Tax, accounting, and legal obligations
- Fraud prevention
- Consent records
- Business recordkeeping
When personal information is no longer needed, we will delete, anonymize, or securely destroy it, subject to legal and business requirements.
12. Your privacy rights
Depending on where you live and the nature of your request, you may have the following rights:
|
Your right |
What it means |
|
Access |
You may request access to the personal information we hold about you. |
|
Correction |
You may ask us to correct inaccurate, incomplete, or outdated personal information. |
|
Withdrawal of consent |
You may withdraw consent, subject to legal or contractual restrictions. |
|
Deletion |
You may request deletion of personal information, subject to legal retention requirements. |
|
Information |
You may ask questions about how we collect, use, disclose, store, or transfer personal information. |
|
Marketing opt-out |
You may request that we stop using your personal information for marketing. |
|
Profiling and automated processing information |
You may request information about the use of automated processing or profiling, where applicable. |
|
De-indexing or cessation of dissemination |
You may request de-indexing or cessation of dissemination in circumstances provided by Québec law. |
|
Portability |
You may request portability of certain computerized personal information in a structured, commonly used technological format, where required by law and where technically feasible. |
To exercise your rights, contact our Privacy Officer at: [email protected]
To exercise your Shopify services rights, visit the Shopify consumer rights management via the Shopify Privacy Portal.
We may need to verify your identity before responding to a request, and we will only request the information reasonably necessary to do so. We will respond within the timeframe required by applicable law, generally within 30 days.
13. Relationship with Shopify
Some services are hosted by Shopify, which collects and processes personal information about your access to and use of the services in order to provide and improve the Services for you. Information you submit to the services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the services for you.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify.
To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
14. Children’s privacy
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
15. Marketing communications
If you subscribe to our marketing emails, we may send you promotional messages, product recommendations, offers, and updates.
You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us.
Transactional messages, such as order confirmations, shipping updates, support replies, and account-related notices, may still be sent where necessary to provide services.
16. Links to other websites
Our website may contain links to third-party websites or services. Transit Auto is not responsible for the privacy practices of those third parties.
We encourage you to review their privacy policies before providing personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
If we make material changes, we will take reasonable steps to notify users, such as posting a notice on our website.
18. Contact us
For privacy questions, requests, complaints, or concerns, or to exercise your privacy rights, contact:
Privacy Officer / Person responsible for the protection of personal information
Les Pièces d’Auto Transit Inc. / Transit Auto
1100, rue Jean-Marchand
Lévis, Québec
G6Y 9G8
Canada
Email: [email protected]
Phone: 1-800-222-8612 or 418-837-8916
